Contact
Call or WhatsApp, any hour
WhatsApp is quickest when the car is stuck, because you can share a location pin and a photo of the battery in one go. Calls are answered around the clock.
Share your location pin, car details and a photo of the battery label.
Open WhatsAppCall
Speak to the dispatch desk. Have your road name and nearest landmark ready.
800 692288For invoices, warranty paperwork, fleet enquiries and anything not urgent.
help@800mybatt.aeHours and coverage
Open 24 hours a day, 7 days a week, including public holidays.
Dubai, Abu Dhabi and Sharjah.
Help us find you
Help us reach the correct side of the road
A pin alone can land a technician on the wrong carriageway or the wrong parking level. These four details get him to your bonnet first time.
Location pin
Shared from WhatsApp or Google Maps, taken at the car.
Road and direction
The road name and which way you were heading.
Nearest exit or landmark
An exit number, petrol station, mall gate or building name.
Where the car is stopped
Lay-by, service road, driveway, or basement level and bay number.
On a fast road, stay behind the barrier and away from traffic. We confirm whether the stopping point can be reached safely before dispatch.
Send your locationCoverage map
Roadside battery cover around Dubai
Tap the map where the car is stopped to drop a pin, then send that exact point to us on WhatsApp. Tap any marker to open that area.
Questions
Roadside battery questions, answered straight
Short answers to what drivers ask before and during a battery call-out.
How soon can a technician reach me?
It depends on where you are, the traffic, how easy the car is to reach and which battery it needs. We do not quote a fixed time. Send your location pin on WhatsApp or call, and you get an arrival estimate before the technician is dispatched.
Do I need to stay with the car?
Someone with the key needs to be there. The technician has to open the bonnet, test the battery, start the engine and confirm with you which battery is being fitted. If you cannot stay, a family member, colleague or driver holding the key can meet the technician.
Do you work at night and on public holidays?
Yes. The service runs 24 hours a day, seven days a week, including weekends, Ramadan evenings, Eid and other public holidays. Call or send a WhatsApp message at any hour. Arrival still depends on your location, traffic and access, and you get an estimate before dispatch.
Do you cover Abu Dhabi and Sharjah as well as Dubai?
Yes. The mobile service covers Dubai, Abu Dhabi and Sharjah, including residential communities, business districts and industrial areas. Send your location pin and we confirm coverage and give an arrival estimate. The service areas page lists the districts we attend in each emirate.